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Access statement

Access statement

We have endeavoured to improve the accessibility of the site and facilities to meet the full range of our visitor’s needs so that everyone can truly enjoy their stay with us at Mount’s Bay Caravan Park.

However, this access scheme is a continually evolving project, in which all Mount’s Bay Caravan Park staff enthusiastically contribute, providing both assistance and further suggestions to improve the services that we offer.

A comprehensive list of our facilities and service provisions can be found below:

Pre-arrival

Our staff are always happy to discuss our facilities and your concerns even before a booking is made, please do not hesitate to ask.

Reception

The entrance to Reception is via an extra wide door that leads directly into reception which is level throughout and entirely accessible to wheelchairs, although there are a couple of easy manoeuvrable steps leading up to reception.

There are parking bays / drop off points, by reception, to help accessibility to the caravans for people with children, heavy loads to carry or disabilities.

We operate as a self-catering facility but are happy to help with general queries during reasonable working hours, here are some guidelines.

The seasonal general opening hours are 9am – 5pm Monday to Friday, 4pm – 8pm Saturday (From 2pm for early check in service only). Closed Sunday and Evenings.

The owners live on the premises with the Reception office attached and should normally be available in case of a genuine emergency.

Often someone will either be working in the office or visibly somewhere on the premises and they will be able to assist with any queries and offer advice for your holiday. If this is during office hours signage will usually be displayed on the office door to help, in case you have difficulty in finding them, although we are a very small park and this should not be a problem for most people.

If no-one is available on the premises for whatever reason, contact mobile phone numbers will be clearly displayed on the office door for emergency assistance only.

Public Areas

No cars are allowed on site other than for loading/unloading (arrival/departure – usually Saturday), ensuring our park is very safe for all pedestrians.

The site is on a gentle slope and all of our facilities within the main public areas have flat access and extra wide doors, except the caravans, swimming pool and reception, which you have to access by steps, all caravans have hand railings.

The public areas are well illuminated at night.

The main road (only) through the site is surfaced with tarmac and there paved paths to each caravan

Swimming Pool

In our signage we have used words and symbols to improve readability.

The pool has short wide steps into the pool and is only 4.6ft at its deepest.

Although it often closes later, the pool is officially open from 10am – 5pm, daily from Whitsun week to around mid-September (the pool typically closes on the nearest Saturday to the 15th or the second full week into September). The pool may be closed in some cases of bad weather at the managers discretion.

Laundrette

There is level access to the Laundrette, the Laundry room has a single width door with a one step entrance.

All washers and dryers are front loading and coin operated.

Static Caravans

The majority of our static caravans, having two to four steps to the entry door, are not wheelchair accessible.

Our vans are not designed to accommodate persons who require hoists or those persons that cannot be lifted from a wheelchair to the bedroom areas.

All vans have showers and not baths.

All vans are heated and level inside with no steps, some with narrow corridors.

All vans are fitted with smoke & carbon monoxide detectors and a fire extinguisher.

All of our caravans are non-smoking, we have had a non-smoking policy since 2004, and it was then made illegal to smoke in any caravan in 2007, obviously we take a very dim view if we were to find someone doing this as they would be infringing park policies as well as breaking the law.

Teletext and subtitles are available on most TVs. TV’s in our caravans have some form of remote control handset.

Grounds and Gardens

The park extends over a fairly small area which is slightly sloped.

The park is serviced by a tarmac road running up through the centre of the caravan park.

Street lighting illuminates most of the Caravan park.

There are speed bumps on site.

The site is well sign posted throughout, with both word and symbols to improve readability.

Additional Information

A public telephone is provided, and there is generally good mobile phone coverage and, in most cases, reasonable 3G throughout the site, although different networks may vary.

Full lists of local care, medical and service providers and hire companies contact details are available or displayed in the ‘Information Hut’, Reception window or ask Reception if you need further assistance.

Phone numbers for taxi firms with wheelchair accessible vehicles are available in or displayed in the ‘Information Hut’ or are available from Reception, with a dedicated taxi pick up and drop off point adjacent to Reception.

There is a bus service which runs between Penzance and Helston, which you can catch from the Feliskirk stop (50yds from our caravan site).

Contact Information

Mailing Address

Mounts Bay Caravan Park
Green Lane
Marazion TR17 0HQ

Reception Telephone
01736 710307

Email Address
reception@mountsbay-caravanpark.co.uk

Frequently Asked Questions

Do you provide a large print brochure?

No, all of our sales literature is now online only.

Can wheelchairs be hired?

Wheelchair hire is available, but needs to be arranged prior to your arrival.

Can you provide me with assistance to settle in?

If assistance is needed on your arrival, our reception staff and park wardens will only be too willing to help you to your caravan with your baggage. Please do not hesitate to ask.

More generally speaking we do not have the resources to provide an all-around assisted service.

Is there a 24 hour emergency service?

We live on site and would want to be able to assist in the case of any genuine emergency.

What is the Public Transport Provision?

There is a regular bus service from Feliskirk bus stop into Penzance town centre, where connecting services to other towns and tourist attractions are available. This service runs every 15 minutes from April to October and every 30 minutes in the Winter time. Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception.

Local Taxi firms we recommend are; JJ’s Taxi’s 01736 711500 & Jolly Roger Taxi’s 01736 763400 these numbers and more are available from our leaflet/ information hut or reception.

Can delivery of provisions be arranged?

If required, Tesco, Sainsburys and Asda supermarkets offer a delivery service via their website.

Where is the nearest hospital/doctors?

Both Penzance Hospital and the nearest doctors are within 5 miles from Mount’s Bay Caravan Park.

Marazion Surgery, Gwallon Lane, Marazion, Cornwall, TR17 0HW

  • Appointments: 01736 711447
  • Out of Hours:  01736 710505

West Cornwall Hospital, St Clare Street, Penzance, Cornwall, TR18 2PF

  • Switchboard / Accident & Emergency Telephone: 01736 874000
  • Emergency / Ambulance Telephone: 999

Please note that these details are also displayed in the ‘Information Hut’ and reception window but directions and contact details can of course also be obtained from Reception.

Future Work

We are looking into ways of increasing the range of disabled and family facilities throughout the park.

Guest feedback and suggestions are always warmly received.

We have tried to be as accurate and as thorough as possible when describing our site and facilities in this access statement; however if it does not answer your particular question or if you require any further information regarding our site and facilities please do not hesitate to contact us. For specific requirements on accessibility please email reception@mountsbay-caravanpark.co.uk.

Contact us

Member of Marazion Chamber of Commerce
Mount's Bay Caravan Park

Green Lane
Marazion TR17 0HQ


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Phone: +44 (0) 1736 710307
email: reception@mountsbay-caravanpark.co.uk

Access statement

Proprietors: Aidan and Elliot Smith

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