• Pre-arrival
• Reception
• Public Areas
• Swimming Pool
• Laundrette
• Static Caravans
• Grounds and Gardens
• Additional Information
• Future Work
• Contact Information
• Frequently Asked Questions

• Wheelchair hire is available, but needs to be arranged before your arrival.
• A copy of this access statement is available in large print and via post, fax or email upon request.
• Our staff are always happy to discuss our facilities and your concerns even before a booking is made, please do not hesitate to ask.

• The entrance to Reception is via an extra wide door that leads directly into reception which is level throughout and entirely accessible to wheelchairs, although there are a couple of easy manoeuvrable steps leading up to reception.
• There are parking bays / drop off points, by reception, to help accessibility to the caravans for people with children, heavy loads to carry or disabilities.
• The opening hours are 8am – 10pm peak season and 8am – 8pm in the shoulder season.

• No cars are allowed on site other than for loading/unloading (arrival/departure - usually Saturday), ensuring our park is very safe for all pedestrians.
• The site is on a gentle slope and all of our facilities within the main public areas have flat access and extra wide doors, except the caravans, Swimming pool and reception, which you have to access by steps, all caravans have hand railings.
• The public areas are well illuminated at night.
• The main road (only) through the site is surfaced with tarmac and there paved paths to each caravan.
• There is a minor road between our private car park and main caravan park.

• In our signage we have used words and symbols to improve readability.
• Further assistance is always available upon request.
• The Pool has short wide steps into the pool and is only 4.6ft at its deepest

• There is level access to the Laundrette, the Laundry room has a single width door with a one step entrance.
• For wheelchair bound guests on their own we can offer a service wash.
• All washers and dryers are front loading and coin operated.

• The majority of our static caravans having two to four steps to the entry door are not wheelchair accessible .
• Our vans are not designed to accommodate persons who require hoists or those persons that cannot be lifted from a wheelchair to the bedroom areas.
• All vans have showers and not baths.
• All vans are heated and level inside with no steps, some with narrow corridors.
• All vans are fitted with smoke & carbon monoxide detectors and a fire blanket/extinguisher.
• All of our caravans are non smoking.
• Teletext and subtitles are available on most TVs, and remote controls are available upon request (please ask before arrival).

• The park extends over a fairly small area which is slightly sloped.
• The park is serviced by a tarmac road running up through the centre of the caravan park.
• Street lighting illuminates most of the Caravan park.
• There are speed bumps on site.
• The site is well sign posted throughout, with both word and symbols to improve readability.

• A public telephone is provided, and there is generally good mobile phone coverage throughout the site.
• Full lists of local care, medical and service providers and hire companies contact details are available in Reception.
• Phone numbers for taxi firms with wheelchair accessible vehicles are available in Reception, with a dedicated taxi pick up and drop off point adjacent to Reception.
• There is a bus service which runs between Penzance and Helston, which you can catch from the Feliskirk stop (50yds from our caravan site).

• We are looking into ways of increasing the range of disabled and family facilities throughout the park.
• Guest feedback and suggestions are always warmly received.

• Mailing Address ...

  Mounts Bay Caravan Park

  Green Lane

  Marazion

  Cornwall, TR17 0HQ

• Reception Telephone ...

  01736-710307

• Email Address ...

  reception@mountsbay-caravanpark.co.uk

• Do you provide a large print brochure?
• Can wheelchairs be hired?
• Can you provide me with assistance to settle in?
• Is there a 24 hour service?
• What is the Public Transport Provision?
• Can delivery of provisions be arranged?
• Where is the nearest hospital/doctors?

Do you provide a large print brochure?

The brochure is not available in large print but it is predominantly photographic in content with the majority of text in large font. A copy of the access statement is available in large print however.

 

Can wheelchairs be hired?

Wheelchair hire is available, but needs to be arranged prior to your arrival.

 

Can you provide me with assistance to settle in?

If at anytime assistance is needed, our reception staff and park wardens will only be too willing to help. Please do not hesitate to ask.

 

Is there a 24 hour service?

Yes. Reception is open 8am – 10pm during the peak season and 8am – 8pm otherwise. However we live on site and available 24 hrs in case of emergency.

 

What is the Public Transport Provision?

There is a regular bus service from Feliskirk into Penzance town centre, where connecting services to other towns and tourist attractions are available. This service runs every 15 minutes from April to October and every 30 minutes in the Winter time. Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception. Please enquire at Reception for the phone number of our recommended taxi service.

 

Can delivery of provisions be arranged?

If required the local Tesco offer a delivery service via their website.

 

Where is the nearest hospital/doctors?

Both Penzance Hospital and the nearest doctors are within 5 miles from Mounts Bay Caravan Park. Directions and contact details can be obtained from Reception.

 

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