Frequently Asked Questions
If you cannot find the answer to your query then please contact us and we will be happy to help you.
Do you take tents, motorhomes or camping?
We are purely a static caravan park only. We have no facilities or pitches for camping, tourers or motorhomes. There is an excellent campsite just around the corner from us, with facilities for camping, motor homes and tourers called ‘Dove Meadows’. Their number is 01736 710854, or search for their website online. Thank you.
Do you accept dogs / pets?
Sorry, we do not take any pets on the caravan park, or in any of our caravans.
How many people can we have in our caravan?
All of our accommodation will comfortably sleep 4 people; this number includes children and babies. Bookings are for up to 4 people as stated on the booking form and receipts but if some members of your party are arriving later in the week that is fine. If you have any queries, please contact us. Please note: All caravans have 1 main double bedroom and 1 twin bedroom, sleeping a total of 4. Please be aware that not all of our models have ‘roll out’ beds within the lounge area; nor do we provide any bedding for the roll out bed. If you do wish to use the lounge area for sleeping you are advised to contact us directly.
Are we allowed guests? Are we allowed overnight guests?
Guests are allowed to have day visitors. Please be aware that visitors are not permitted to use the swimming pool or any of the parks facilities. Visitors are not permitted to bring pets into the caravans or park.
Overnight guests: If you would like friends or family to join you for an overnight visit, this is permitted so long as their names are included on the booking form and the maximum occupancy does not exceed 4 persons.
Please note: All caravans have 1 main bedroom (double or king) and 1 twin bedroom, sleeping a total of 4. Please be aware that not all of our models have ‘roll out’ beds within the lounge area. If you wish to use the lounge area for sleeping you are advised to contact us directly.
Can we bring or hire a travel cot? Will a cot fit in the caravan?
Travel-cots can be hired from us or you are welcome to bring your own. None of our accommodation has bedrooms large enough to accommodate a standard size travel cot within the main bedroom. Travel-cots can be used within the lounge area of our larger models. Bed rails for toddlers and younger children are also available.
How do we make a booking?
If you wish to reserve a caravan, please follow the online booking process via our website. There is also a ‘contact us’ page on the website if you have a question. We will get back to you as soon as possible. At the time of booking all reservations are provisional until the booking deposit has been paid and receipted. We require a £100 non-refundable deposit, per caravan per week. If we do not receive a deposit within 72hrs of booking, the booking may be cancelled.
When is the Balance due?
The balance can be settled at any time but is due 10 weeks prior to your arrival date. The exact date will be on your confirmation email receipt. For holidays booked within 10 weeks of your arrival date, we require full payment at the time of booking.
What payment methods do you accept?
We accept debit cards, bank transfers and online payments only. We no longer accept cheques or credit cards.
(We are a small family run business without dedicated office staff so please do leave a message in the first instance and someone will return your call but with this in mind please try to use the online booking system if at all possible
(please note discount codes are only redeemable on this system)
What time is check in?
Check in is from 5pm until 7pm on your arrival day. Please come to Reception to be checked in where you will be welcomed by Aidan or Lucy. If you arrive early you are welcome to use our private car park; from here it is a short flat walk into Marazion. If you need to drop off any luggage that is no problem as we can easily store it for you until check in time. If you are planning to arrive after 7pm please contact us so we can put our late check in procedure in place for you. In line with our quiet hours policy we do not accept arrivals very late at night. If your holiday commences on a Saturday but you are wishing to arrive on the Sunday, for example, that should be no problem but please contact us directly and in advance if possible and we will be happy to advise you further.
What time is check out?
All caravans must be left clean and tidy and vacant no later than 9.30am on your departure day.
You are welcome to use our car-park until 3pm.
Are you open all year?
We are open at the from April until late October. We are closed over the winter.
Do you allow short breaks? Or breaks for 10 days?
Please contact us if you wish to ask about booking a short break or 10 nights etc. All short breaks or breaks outside our normal Saturday to Saturday are always permitted at our discretion. From May until October we accept weekly bookings only and our arrival day is Saturday.
Do you allow Friday to Friday bookings? Is it always Saturday arrivals?
From mid- May until October our arrival day is Saturday and we only accept Saturday to Saturday bookings. If for example you wanted to arrive on the Sunday or Monday, this would need to be prearranged and we would still charge for the 7 nights. This condition doesn’t apply to the periods of time when we are quieter (the periods we accept short breaks) It is always advisable to contact us, and we will be happy to advise you.
What do I need to bring for my self-catering holiday? What is provided?
All caravans are equipped with a 32" TV with DVD, oven with grill and hob, microwave, kettle and toaster, fridge with ice box/freezer, cooking utensils, saucepans, frying pan, crockery, gas or electric fire to lounge area, outside dryer for washing. We also provide pillows, blankets and duvets. Some models have a TV within the main bedroom. Please see our accommodation page for specific details. Most of our TV’s have scart/HDMI sockets if you wanted to bring your own games console. We cannot guarantee this though and some models have wall-mounted TV’s. We do not supply any sheets, pillow or duvet covers. You are welcome to bring your own or hire it from us. We charge £12 per double or £10 single. Bed linen should be included on your booking form or arranged before arrival. We do not supply any washing up liquid, soaps, towels, tea towels, or bath mats. Apologies but we do not hire any towels at present.
Where are the nearest supermarkets/ shops?
We do not have a shop on site but we do permit deliveries, please refer to next question. The nearest shop is within Marazion. It is a news- agents called ‘Cobble Corner’ and sells a selection of groceries. It is a short walk from the caravan park to Marazion, about 5 minutes away. There are 3 supermarkets within 2-4 miles of the Caravan Park
Can I get my grocery shopping delivered?
Yes, we do allow supermarket deliveries. You are welcome to order deliveries to the caravan park. However, please do not arrange any shopping to be delivered until after you have checked in. We cannot take delivery for you, or store it. Delivery shopping vans may not always be able to drive up to your caravan but instead may need to be dropped off outside reception. Please ensure they have your contact number.
Do we need a car? Could we use public transport?
If you are planning to travel to our Caravan Park by train or coach we are easily reached and we have a local bus stop less than a 100m from our lane. Penzance (3 miles away) has excellent travel links: a main bus/coach stop, train station, and taxi rank. From Penzance you can easily catch the bus or take a taxi to our Park. Once you have arrived at the Caravan Park you will find it is ideally situated for those wishing or needing to use public transport. We are conveniently located a short flat 5 minute walk from Marazion and all of its amenities. The Marazion bus stops will quickly take you back to Penzance with its ideal travel links you can get around Cornwall. The local bus stop also has a route going in the Falmouth direction. In the summer an open top bus called the ‘Atlantic Coaster’ is in service and goes to places like Porthcurno, St Ives and even Padstow via the scenic route. Cycle hire is available nearby and the there is an electric Beryl bike hire station just 400m down the road from us with it being a flat run along to Penzance, Newlyn and Mousehole along mostly coastal scenery.
Can I park outside the caravan?
All vehicles are required to park within our private adjacent car-park for the entire duration of the holiday, for free. The exception is when you arrive - you can drive up to your caravan to unload and again on departure - you may drive up to your caravan to reload. We do not allow guest vehicles on the park outside of these times to ensure the park is quiet and safe for children.
Do you have disabled parking?
Guests with a blue badge are allowed to reserve a disabled parking space, outside of reception. These are limited to 2 spaces and will be an option during the booking process, if available.
Is the caravan park suitable for Guests with reduced mobility?
Please read our Accessibility Guide for a detailed description of the Caravan park, located in the website footer.
When is the swimming pool open? Is it heated?
The outdoor heated swimming pool is open from May spring bank holiday to early September, weather permitting. Its opening hours are: 10am - 7pm Monday to Friday, 3pm - 5pm on Saturdays and 11am - 4pm on Sundays.
This is for our guests use only. Hours are often extended when the weather is warm. Please note that the swimming pool is unsupervised. Strict terms and conditions apply for everyone’s safety.
Can we bring our bikes/SUP/ kayaks/ trailer?
Yes, we highly recommend guests enjoy the bay by bike or kayak and we do have ample space by most (but not all) of our caravans for the above but cannot store such items indoors for you. If you are bringing a trailer we advise contacting us first. Items such as bikes and surfboards etc. must not be stored in the caravans. Please also remember when storing a trailer that vehicular access to the caravan is limited to arrival and departure day. Please note we cannot take responsibility for items stored on our premises. Bike/ebike kayak/ SUP hire is available locally please refer to our links page.
Can we BBQ?
Yes, guests are allowed to BBQ. Please keep all BBQ’s off of the grass and not on the picnic tables please.
Do you allow smoking?
Smoking is strictly prohibited within any of our caravans, or reception, the park hut, laundry room or swimming pool. You may smoke outside of your caravan, so long as you are not directly in the doorway and cigarette ends are disposed of safely and within a bin. We will charge anyone who is caught smoking within our caravans or if we suspect someone has been smoking within our caravans. It is a fine of £250, for cleaning.
Do you have Wi-Fi?
No, we are really sorry but at present we do not have any Wi-Fi. We have investigated this through several providers over the years who started out confident and promising! It seems our superb location that sets us apart is our downfall when it comes to providing WiFi. Many local cafes/pubs in Marazion do provide Wi-Fi if you wanted to use it there for the price of a coffee or pint of Cornish ale. We do have reasonable 4G reception for phones.